1. Agreement
These Terms of Service (the “Terms”) govern access to and use of the CMET case-management service and this website (together, the “Service”), provided by CMET (“CMET,” “we,” “us”). By accessing or using the Service, you agree to these Terms on your own behalf and, if you use the Service for a law firm, on behalf of that firm (the “Customer”). If a separate written agreement between CMET and a Customer conflicts with these Terms, the written agreement controls.
2. The Service and your license
Subject to these Terms and payment of applicable fees, CMET grants the Customer a limited, non-exclusive, non-transferable license to access and use the Service for the Customer’s internal law-practice operations for as long as the account is active. Service is month-to-month with no long-term commitment; the Customer may cancel at any time, effective at the end of the then-current billing month. All software, design, and content comprising the Service remain the property of CMET; no rights are granted except as expressly stated here.
3. Accounts and acceptable use
Accounts are issued to the Customer’s personnel. You are responsible for keeping credentials confidential and for activity under your account. You agree not to:
- share credentials or allow access by anyone who is not authorized by the Customer;
- attempt to access another firm’s data, probe or circumvent security controls, or test the Service’s vulnerability without written permission;
- copy, resell, sublicense, or make the Service available to third parties, or use it to build a competing product;
- upload malicious code or use the Service in violation of applicable law;
- use the Service to send unlawful, harassing, or unsolicited communications, including messages that violate telephone-consumer-protection or anti-spam laws.
4. Customer data and confidentiality
Case data entered into the Service by or for a Customer (“Customer Data”) belongs to the Customer. CMET processes Customer Data only to provide, secure, and support the Service, and treats it as confidential. We maintain administrative, technical, and organizational safeguards designed to protect Customer Data, including isolation between firms. Each party agrees to protect the other’s confidential information with at least the care it uses for its own, and to use it only as needed to perform under these Terms.
The Customer is responsible for having the rights and consents needed to place data in the Service — including any client consents required by the Customer’s professional obligations — and for the accuracy of what its users enter.
5. No legal advice
CMET is software. It organizes information, calculates dates, generates drafts, and surfaces reminders — but it does not provide legal advice, and nothing produced by the Service (including deadline calculations, statute-of-limitations estimates, AI-generated drafts, and document templates) is a substitute for the professional judgment of a licensed attorney. The Customer and its attorneys remain solely responsible for the practice of law, including verifying every deadline, filing, and document before relying on it.
6. Fees
Fees are the flat per-case rate published on cmet.ai unless the parties agree otherwise in writing. There is no per-user or seat charge and no minimum term. Fees are billed per case, are non-refundable once the billing period begins, and do not include taxes, which are the Customer’s responsibility where applicable.
7. Availability and changes
We work to keep the Service available and improve it continuously. We may modify features over time, provided we do not materially reduce the core functionality the Customer paid for during a subscription period. Maintenance windows and factors outside our reasonable control may occasionally interrupt availability.
8. Disclaimers
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” AND CMET DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CMET DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CMET’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE FEES PAID BY THE CUSTOMER FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO A PARTY’S BREACH OF SECTION 4 (CONFIDENTIALITY) OR TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
10. Termination
Either party may terminate for material breach that remains uncured thirty (30) days after written notice. On termination, the Customer’s access ends and, on request made within sixty (60) days, CMET will make Customer Data available for export in a reasonable format before deleting it from active systems in the ordinary course. Sections that by their nature should survive (including confidentiality, disclaimers, limitation of liability, and governing law) survive termination.
11. Governing law and venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. The state and federal courts located in Texas will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to venue and personal jurisdiction there.
12. Changes to these Terms
We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date; material changes affecting active Customers will be communicated under our agreements with them. Continued use of the Service after an update constitutes acceptance.
13. Contact
Questions about these Terms? Use the contact form on our homepage and we’ll get back to you within one business day.